⚙️ Product Support
At Halo, we stand behind every product we build. Each efoil and component is engineered, assembled, and inspected to meet our highest standards of performance, safety, and design. Our commitment to quality continues long after your purchase — with dedicated technical support, fast service turnaround times, and reliable shipping through Ship Parcel Kelowna, our trusted logistics partner. Whether you need product guidance, warranty assistance, or help getting back on the water, Halo’s support team is here to ensure every experience matches the precision and excellence of our technology.
At Halo, we take pride in the craftsmanship, performance, and reliability of every product we make. Each efoil, battery, and component is rigorously tested before shipping to ensure it meets our exacting standards. But our commitment doesn’t stop once your board leaves our facility — our support team is here to help with setup, maintenance, repairs, and troubleshooting whenever you need it. Whether you’re dealing with a technical issue, warranty claim, or product question, we’re dedicated to getting you back on the water as quickly as possible.
To receive the fastest assistance, please fill out the HALO Support Ticket Form below and include a clear description of the issue. It’s extremely helpful to upload photos or videos using the button provided — this allows our customer service team to accurately assess your situation and determine the best next steps for resolution. Once submitted, a Halo representative will review your request and reach out within 24 hours with guidance or further instructions.