HALO Care
This is your complete resource for all customer and product support. Here you’ll find information on Shipping & Returns, Product Support, and Educational Resources such as product training and how-to videos. You can also review our Terms & Conditions and Privacy Policy to understand how Halo ensures transparency and customer protection. Our goal is to make every experience — from purchase to performance — seamless, supported, and backed by our commitment to excellence.
🚚 Shipping & Returns
Halo products are shipped with care and precision to ensure safe arrival every time. Orders are processed promptly, and tracking details are provided once your shipment leaves our facility. Most shipments from our Kelowna headquarters are handled through Ship Parcel, allowing us to provide discounted ground and air rates to our customers across Canada. Our goal is to deliver every order safely, efficiently, and ready for your next ride.
🛡️ Warranty & Purchase Agreement
Every Halo product is backed by a one-year limited warranty that covers all major components against manufacturing defects. Our warranty program reflects our commitment to quality, durability, and customer satisfaction — ensuring you can ride with complete confidence and peace of mind.
⚙️ Product Support
Our support team is here to help you keep your Halo equipment performing at its best. Whether you need assistance with setup, maintenance, or troubleshooting, we provide clear guidance and fast response times to ensure your efoil experience remains smooth and reliable.
📜 Terms & Conditions
Halo’s Terms & Conditions outline important details regarding product use, warranties, and service agreements. We encourage all customers to review them to better understand their rights and our shared commitment to quality and transparency.
🎥 Product Training & How-To Videos
Learn from the experts through Halo’s collection of product training and how-to videos. From board assembly to LED setup and safety checks, each tutorial is designed to help you master your equipment with confidence.
🔒 Privacy Policy
Your privacy and data security are important to us. Halo’s Privacy Policy explains how we collect, use, and protect your information, ensuring a safe and transparent experience every time you interact with our brand.